1.Customer Care
For account, marketplace, billing, privacy, legal, or security questions, contact
customercare@nextmrkt.comNEXTMRKT supports U.S.-based businesses during Early Release.
2.Information to Include
- Your name, company, role, and account email.
- A concise description of the request and the result you need.
- Relevant RFQ, quote, invoice, subscription, or transaction identifiers.
- Dates, screenshots, error messages, and steps already attempted, when applicable.
- For privacy requests, your state of residence and the right you wish to exercise.
3.Request Categories
Account and access
Invitations, login, company administration, role changes, suspected unauthorized access, and cancellation.
Marketplace support
RFQs, quotes, messages, attachments, supplier or buyer conduct, and transaction-record questions.
Billing
Plans, invoices, renewal, payment method, duplicate or incorrect charges, cancellation, and taxes. Subscription fees are generally non-refundable and are not prorated after cancellation, except where required by law.
Privacy and legal
Privacy requests, policy questions, legal notices, intellectual-property concerns, and requests from authorized representatives.
Security
Suspected compromise, vulnerability reports, phishing, unauthorized access, or other security concerns. Mark urgent security matters clearly in the subject line.
4.Response Expectations
NEXTMRKT aims to acknowledge requests within a reasonable period based on urgency, complexity, and Early Release staffing. Legal or privacy response periods are governed by applicable law. We may ask for verification or additional details before acting. This document does not create a guaranteed response time or service-level agreement.
5.Company and Legal Notices
NEXTMRKT, Inc. is a Delaware corporation. Email notices to customercare@nextmrkt.com and clearly identify the message as a legal notice. Email alone may not satisfy formal service-of-process requirements. Written correspondence may be mailed to:
NEXTMRKT, Inc.8080 Westpark Drive, Suite 42021
Houston, TX 77063
Service of process must be made on NEXTMRKT’s registered agent in Delaware:
Legalinc Corporate Services Inc.131 Continental Drive, Suite 305
Newark, DE 19713
Disputes relating to the Services are governed by Delaware law and exclusive Delaware state or federal court jurisdiction as provided in the Terms of Service.